Emergency Breakdown – Aqua Group have a team of specialist Process Cooling engineers located across the UK, so expert help is never too far away should your equipment fail. Our engineers are familiar with all the main brands of Cooling equipment, not just our own, so our team are able to assist even if you didn’t initially purchase from us.
We know speed of response is key and fully understand the challenges and issues a breakdown scenario can cause. Having worked with service clients for over a decade we appreciate that on the rare occasion something does go wrong the effects can be really damaging. From loss of production to staff disruption and, in some cases, even financial penalties, we know the problems equipment downtime can cause. Our engineers are on hand 24/7 every day of the year and we offer a rapid response time to our service and maintenance contract clients.
Our engineers are supported by an in-house service team, based at our head office. One call to our advisors and they’ll identify which engineer to despatch and ascertain how quickly they can be with you. They’ll also ensure your engineer is aware of the issues ahead of time and that any additional documentation is sent to them en route so that when they arrive they’re able to get your cooling working as quickly as possible.
Our technical team will also happily give free of charge advice over the telephone but if a site visit is needed then that’s easily arranged.
If for any reason our engineers can’t get you back up and running swiftly, then our Hire team will. We have a comprehensive fleet of rental units, readily available for quick delivery, to bridge the gap until your existing equipment is fully functioning.
We also offer a comprehensive range of Preventative Maintenance plans, designed to keep your equipment regularly serviced and to identify any potential problems before they actually occur.
All our engineers attend site well equipped, with the aim of achieving a first time fix wherever possible. Their vehicles are extremely well stocked with a selection of spare parts on board. If the correct part isn’t easily to hand then our service team will arrange to have it delivered to site to avoid any unnecessary delays. Aqua engineers are not only highly trained, they’re also very experienced and familiar with working in a variety of scenarios and critical environments. All are F-Gas certified and up to date with the very latest health and safety legislation.
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Why Call Aqua?
Established in 2001, Aqua Group are a market leading force in the design and supply of innovative temperature control solutions. Our team has a vast product knowledge base and years of application experience and is focused on finding the most energy efficient and price competitive solution for your specific business needs.
Whether you’re an end user looking for a bespoke cooling system design or a trade customer trying to source a single chiller unit, our specialist engineers are on hand to help. Aqua Group’s core values – Technical Excellence, Can-do Attitude, Integrity and Care – are at the heart of everything we do, and we always strive to achieve the highest level of customer service experience.
For help with product selection and technical advice call our sales team today on 0333 004 4433.