Customer Services

Aftercare – with a nationwide network of strategically positioned engineers and a team of office based service specialists, Aqua can support you 24/7, 365 days of the year.

Aqua Group is fully committed to keeping your equipment in the very best condition and ensuring that you have exactly the level of support you need to keep your site and/or process running.

Our team of highly skilled Service Engineers undergo continuous training so that they are up-to-date with the very latest refrigeration, health & safety and other working practices.

They are strategically positioned across the UK to ensure that they’re never too far away when they’re needed.

In addition, all our engineers have a fully loaded vehicle, so that they have most parts readily available to get you up and running on that first visit.

If required chiller parts can be sent to site on the same day, again saving you time and money overall by getting production underway as quickly as possible.

Aqua engineers are very familiar with highly sensitive areas, such as hospitals, data centres, live working production facilities, car production halls, and low and high care food risk areas. Wherever or whatever your needs, our engineers are trained to excel.

Call Aqua’s Customer Services Team

Our customer service staff are second to none, with their attention to detail and customer focused approach. They’ll ensure that your initial phone call is dealt with promptly and they’re committed to understanding your issue from the start. Our computerised diarising system ensures the engineer despatched to your site knows your specific issues and they can have wiring diagrams or pipe work schematics sent to them enroute. All this means that your engineer can get straight to work rather than scratching their heads trying to figure out your system!

Care Packages & Extended Warranties

Our total care packages, complete with critical Spare Parts, means that we can attend your site and achieve a first time fix.

With extended warranty packages of up to 5 years, Aqua can give you fixed cost running and complete peace of mind with no additional fees.

On the rare occasion that our Engineers can’t get you back up and running, our Aqua Cooling Chiller Hire division can ensure that you get a hire unit fitted and working, same day, with no fuss or disruption to your production or services.